PRIVACY POLICY
Our website address is: https://www.merlarooms.com
General terms
Reservations and methods of payment
Enquiries and reservations are accepted via our web page, by post, by email, by telephone or in person at our reception. In reserving accommodation via these web pages, the guest confirms acceptance of these General Guest Terms in their entirety. All conditions listed hereafter are thus binding on both the guest and the Merla Luxury Rooms. In making a reservation, the guest must supply all information requested. In order for a reservation to be considered valid, the guest must pay a deposit, or supply the number of a valid credit card as a guarantee of the reservation. The difference is payable at the hotel reception before the departure of the guest. All reservations made via the Internet reservation system are considered valid only upon confirmation of the reservation by the host of the Merla Luxury Rooms. The reservation can be confirmed online or by email. Notification/confirmation of the reservation, must be presented at the reception on arrival at the hotel.
- Min stay – 3 days
- Arrivals and departures are possible every day
- For children up to age 3 there is no charge, baby cot available free of charge upon request
Sojourn tax
The sojourn tax is included in the price. In accordance with the regulations governing payment of the sojourn tax, the guest must pay the sojourn tax upon payment for his/her accommodation. The amount of sojourn tax payable in Croatia varies depending on the season and your destination. Children under the age of 12 are excluded from the sojourn tax, while children aged 12-18 pay at a discounted rate of 50%.
Price of services
The price of services is the price per person/day, or room/day, as indicated in the service price list. Additional services are not included in the price and are payable additionally by the guest. Additional services must be explicitly requested when making the reservation. The Merla Luxury Rooms reserves the right to change prices without notice. Guests who have paid a deposit, or supplied an acceptable form of guarantee for their reservation, are guaranteed the price which was in force at the time the reservation was made.
Category and description of services
The facilities and accommodation comprising the Merla Luxury Rooms has been categorised by the authorised bodies of the Croatian Ministry of Tourism in accordance with the relevant legal regulations.
Right of the Merla Luxury Rooms to alter or cancel reservation
The Merla Luxury Rooms reserves the right to change the reservation or description of services at any time in the event of circumstances which are beyond our control and which could not be predicted, avoided or postponed. Previously-reserved accommodation may be exchanged for accommodation of the same or a higher category. The same price which was valid at the time of confirmation of reservation will be applicable, and the guest will be informed of the change in a timely manner. In those cases where it is not possible to find replacement accommodation and a reservation has been paid for in advance, the Merla Luxury Rooms reserves the right to cancel the reservation and refund the full amount remitted. In such cases, the guest has no right to further claims or compensation.
Right of the guest to alter or cancel reservation
In the event that the guest wishes to alter or cancel a reservation made at his/her request, he/she may do so in writing (by email or post). In the event that the guest cancels a confirmed reservation, the following reservation cancellation conditions are applicable:
- Guest can cancel the reservation free of charge 7 days or more before arrival. If canceled less than 7 days before arrival, guest will be charged 100 % of the accommodation amount. Guest pay total reservation amount during the stay.
Merla Luxury Rooms obligations towards guests
The Merla Luxury Rooms must constantly strive to ensure the quality of services rendered, in accordance with legal regulations, industry standards and accepted tourism, hoteliery and catering guidelines and customs. The Merla Luxury Rooms will strive to fulfil its obligations as taken on, in their entirety, except in the case of circumstances outside our control.
Guest obligations
The guest must supply and carry all personal documents necessary for checking into and checking out of Merla Luxury Rooms accommodation. The guest must comply with the house rules laid down for each individual accommodation facility comprising the Merla Luxury Rooms. Before arrival, the guest must enquire into travel regulations between the Republic of Croatia and the country from which he/she is travelling, and check whether any additional travel document is required for his/her entry into and stay in the Republic of Croatia.
Complaints
MerlaLuxury Rooms will deal only with those complaints submitted via the house reception on the day when the situation in question arose. The house shall undertake to deal with all lodged complaints immediately, or as soon as it is possible. Should the complaint not be resolved during the guest\’s stay in the house, written confirmation can be issued at the guest’s request. We will only honour written complaints which are received by the house within a maximum period of 30 days after services were last rendered. The house undertakes to resolve the complaint within a period of 30 days.
Court authority
All disputes or disagreements shall be resolved by mutually acceptable agreement, and if a solution cannot be reached, the local competent court shall arbitrate.
Merla Luxury Rooms
Slavićeva 37, 21000 Split, Hrvatska
Tel: +385 98 891 613
Email: info@merlarooms.com
